Submitting a warranty claim is super easy. Follow the steps below. 
(Note: These warranty instructions below are only for claims in Canada, please refer to our warranty page for other locations.)

 

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STEP ONE:

Determine if your product meets our warranty requirements

A) Do you know which product you have and what warranty it falls under? If not, visit this helpful article with a full list of our products and return to this page.

B) Have you visited our Knowledge Base? We've got a lot of helpful tips to get your product working, especially True Wireless Earbud Specific Instructions.

C) If your product doesn't respond to troubleshooting, it might be defective. That's why we have a warranty! We'll get you sorted.
Scroll to Step Two.

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STEP TWO:

Warranty Form

Please fill out the Canadian Warranty Form and we'll get you sorted right away.

Canada Warranty Form

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STEP THREE: 

Processing

Please wait while we process your request. Each product is assessed by our product development team so we can continue to improve our products. We appreciate you helping us make better and better earbuds, headphones, and speakers. You will receive an email from our support staff with further instructions..

 

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STEP FOUR: 

Return Shipping

Your replacement product will get packaged up and sent back to you. You will receive an email when it's leaving our warehouse.

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