Test2110

Troubleshooting


True Wireless Earbuds can sometimes un-sync from one another requiring a manual reset to enable them to auto sync to one another. This “un-syncing” can happen when only one earbud is being used (single earbud mode) or when a Bluetooth device connects to one of the earbuds prior to the two earbuds syncing to each other when they are removed from the charging case powered on.

If sound is only coming out of one earbud, these instructions are for you.

For more troubleshooting and help for your True Wireless buds or our other products please head to our FAQ and INSTRUCTION BOOKLETS.

It’s simple to reset your earbuds to enable them to auto sync to each other again. Please locate your Wicked Audio True Wireless product below.

Note: Some products have had updates to chipsets, which can sometimes slightly change the resetting procedure. If your product shows a couple different resetting options, follow the first set of instructions, and if those don’t reset your earbuds then try the second set of instructions.

 

Please find your product below:

Rangr Earbud

Rangr

Model #: WI-TW3550

ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

Sync earbuds together by following steps below:

  1. Forget all “Wicked Rangr” in your device’s Bluetooth settings.
  2. Turn off Bluetooth setting on your device.
  3. Replace both earbuds back into the charging case. This will reset the earbuds.
  4. Remove earbuds from charging case. The earbuds will turn on and sync together automatically.
  5. Turn Bluetooth back on on your device.
  6. Find/Select “Wicked Rangr” on your device.

OR

  1. Forget all “Wicked Rangr” in your device’s Bluetooth settings.
  2. Turn off Bluetooth setting on your device.
  3. With both earbuds in the charging case, remove one earbud and press the button 5 times.
  4. Return earbud to charging case.
  5. Remove other earbud from charging case and press the button 5 times.
  6. Return earbud to charging case. This will clear the earbuds’ memory.
  7. Remove earbuds from charging case. The earbuds will turn on and sync together automatically.
  8. Turn Bluetooth back on on your device.
  9. Find/Select “Wicked Rangr” on your device.

 

Rangr

Model #: WI-TW3550

ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

Sync earbuds together by following steps below:

  1. Forget all “Wicked Rangr” in your device’s Bluetooth settings.
  2. Turn off Bluetooth setting on your device.
  3. Replace both earbuds back into the charging case. This will reset the earbuds.
  4. Remove earbuds from charging case. The earbuds will turn on and sync together automatically.
  5. Turn Bluetooth back on on your device.
  6. Find/Select “Wicked Rangr” on your device.

OR

  1. Forget all “Wicked Rangr” in your device’s Bluetooth settings.
  2. Turn off Bluetooth setting on your device.
  3. With both earbuds in the charging case, remove one earbud and press the button 5 times.
  4. Return earbud to charging case.
  5. Remove other earbud from charging case and press the button 5 times.
  6. Return earbud to charging case. This will clear the earbuds’ memory.
  7. Remove earbuds from charging case. The earbuds will turn on and sync together automatically.
  8. Turn Bluetooth back on on your device.
  9. Find/Select “Wicked Rangr” on your device.

     

      Hiro True Wireless

      Model #: WI-TW225X

      ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

      Sync earbuds together by following steps below:

      1. Forget all “WCKD Hiro TW225X” in your device’s Bluetooth settings.
      2. Turn off Bluetooth setting on your device.
      3. Turn off earbuds out of the charging case. To turn them off outside the charging case, simply hold down both buttons for 4-5 seconds until the LEDS turn red and shut off
      4. Starting with the earbuds in the “Off” position, hold down both buttons. The LEDs will turn on, flash BLUE and then alternate RED and BLUE. Once the LEDS both go a solid RED then release the buttons. The earbuds will then go to a quick RED/BLUE flash. 
      5. Replace the earbuds in the charging case to turn them off
      6. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
      7. Turn Bluetooth back on on your device
      8. Find/Select “WCKD Hiro TW225X” on your device

       

      *Click here for Hiro True Wireless Instruction Booklet*

        EX2900

        Model #: WI-EX2900

        ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

        Sync earbuds together by following steps below:

        1. Forget all “WCKD WI-EX2900” in your device’s Bluetooth settings.
        2. Turn off Bluetooth setting on your device.
        3. Turn off earbuds out of the charging case. To turn them off outside the charging case, simply hold down both buttons for 4-5 seconds until the LEDS turn red and shut off
        4. Starting with the earbuds in the “Off” position, hold down both buttons. The LEDs will turn on, flash BLUE and then alternate RED and BLUE. Once the LEDS both go a solid RED then release the buttons. The earbuds will then go to a quick RED/BLUE flash. 
        5. Replace the earbuds in the charging case to turn them off
        6. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
        7. Turn Bluetooth back on on your device
        8. Find/Select “WCKD WI-EX2900” on your device

         

          Gnar

          Model #: WI-TW3650

          NEW:

          ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

          Sync earbuds together by following steps below:

          1. Forget all “Wicked Gnar” in your device’s Bluetooth settings.
          2. Turn off Bluetooth setting on your device.
          3. With the earbuds still in the charging case, hold down buttons on both earbuds for around 10 seconds. The LEDs will blink Red and White 3 times.  This will reset your earbuds.
          4. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
          5. Turn Bluetooth back on on your device
          6. Find/Select “Wicked Gnar” on your device

           

          PREVIOUS:

          ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

          Sync earbuds together by following steps below:

          1. Forget all “Wicked Gnar” in your device’s Bluetooth settings.
          2. Turn off Bluetooth setting on your device.
          3. Remove earbuds from case and hold down buttons for a few seconds until they shut off.
          4. Starting with earbuds in the OFF position hold down buttons on both earbuds for around 10 seconds. The LEDs will blink Red and White 3 times.  This will reset your earbuds.
          5. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
          6. Turn Bluetooth back on on your device
          7. Find/Select “Wicked Gnar” on your device


          *Click here for Gnar Instruction Booklet*

            Arq

            Model #: WI-TW3750

            NEW:

            ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

            Sync earbuds together by following steps below:

            1. Forget all “Wicked Arq” in your device’s Bluetooth settings.
            2. Turn off Bluetooth setting on your device.
            3. Remove earbuds from case and hold down buttons for a few seconds until they shut off.
            4. Starting with the earbuds in the OFF position hold down buttons on both earbuds for around 10 seconds. The LEDs will blink Red and Blue several times and then shut off. This will reset your earbuds.
            5. Replace earbuds in charging case.
            6. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
            7. Turn Bluetooth back on on your device
            8. Find/Select “Wicked Arq” on your device

             

            PREVIOUS:

            ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

            Sync earbuds together by following steps below:

            1. Forget all “Wicked Arq” in your device’s Bluetooth settings.
            2. Turn off Bluetooth setting on your device.
            3. Remove earbuds from case, they will turn on automatically
            4. Double press both the left and the right earbuds simultaneously to sync them manually. NOTE: if it doesn’t work the first time, try it again.
            5. When the earbuds are synced the left earbud’s LED will blink Red/Blue which means it is in paring mode. 
            6. Replace earbuds in charging case.
            7. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
            8. Turn Bluetooth back on on your device
            9. Find/Select “Wicked Arq” on your device

             

            *Click here for Arq Instruction Booklet*

            Syver

            Model #: WI-TW3850

            1. Forget all “Wicked Syver Buds” in your device’s Bluetooth settings.
            2. Turn off Bluetooth setting on your device.
            3. Turn off earbuds out of the charging case. To turn them off outside of the charging case, simply hold down both buttons for 4-5 seconds until the LEDS turn red and shut off
            4. Turn on Syver earbuds by holding down both buttons on the earbuds for 8-10 seconds. The LEDs will flash blue followed by flashing Red/Blue. The LEDs will then either turn a purple color and shut off or they will flash Red/Blue and then shut off.
            5. Replace the earbuds into the charging case
            6. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
            7. Turn Bluetooth back on on your device
            8. Find/Select “Wicked Syver Buds” on your device

             

            *Click here for Syver Instruction Booklet*

            Cron

            Model #: WI-TW3950

            1. Forget all “Wicked Cron” in your device’s Bluetooth settings.
            2. Turn off Bluetooth setting on your device.
            3. Remove earbuds from case and hold down buttons for a few seconds until they shut off.
            4. Starting with the earbuds in the OFF position hold down buttons on both earbuds for around 5 seconds. The LEDs will turn white for around 5 seconds and then shut off. This will reset your earbuds.
            5. Replace earbuds in charging case.
            6. Remove the earbuds from the charging case.  The earbuds will turn on and sync together automatically.
            7. Turn Bluetooth back on on your device
            8. Find/Select “Wicked Cron” on your device

             

            *Click here for Cron Instruction Booklet*

              image of Driftr Earbud

              Driftr

              Model #: WI-TW215X

              1. ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

                Sync earbuds together by following steps below:

                1. Forget all “Wicked Driftr” in your device’s Bluetooth settings.
                2. Turn off Bluetooth setting on your device.
                3. Replace both earbuds back into the charging case.  This will reset the earbuds.
                4. Remove earbuds from charging case.  The Right earbud will slowly flash Blue while the Left earbud will flash Red/Blue.  This indicates the earbuds are synced together.
                5. Turn Bluetooth back on on your device.
                6. Find/Select “Wicked Driftr” on your device.

                OR

                1. Forget all “Wicked Driftr” in your device’s Bluetooth settings.
                2. Turn off Bluetooth setting on your device.
                3. With both earbuds turned on (both will be flashing Red/Blue when not Synced together) double press EITHER the left or right earbud button. 
                4. After 1-2 seconds the right earbud will slowly flash blue while the left earbud will continue to flash Red/Blue, indicating the earbuds are now synced together.
                5. Turn Bluetooth back on on your device.
                6. Find/Select “Wicked Driftr” on your device.

               

               

              image of EX2700 earbud

              EX2700

              Model #: WI-EX2700

              ONLY ONE EARBUD CONNECTING TO DEVICE AT A TIME?

              1. Sync earbuds together by following steps below:

                1. Forget all “Wicked EX2700” in your device’s Bluetooth settings.
                2. Turn off Bluetooth setting on your device.
                3. Replace both earbuds back into the charging case.  This will reset the earbuds.
                4. Remove earbuds from charging case.  The Right earbud will slowly flash Blue while the Left earbud will flash Red/Blue.  This indicates the earbuds are synced together.
                5. Turn Bluetooth back on on your device.
                6. Find/Select “Wicked EX2700” on your device.

                OR

                1. Forget all “Wicked EX2700” in your device’s Bluetooth settings.
                2. Turn off Bluetooth setting on your device.
                3. With both earbuds turned on (both will be flashing Red/Blue when not Synced together) double press EITHER the left or right earbud button. 
                4. After 1-2 seconds the right earbud will slowly flash blue while the left earbud will continue to flash Red/Blue, indicating the earbuds are now synced together.
                5. Turn Bluetooth back on on your device.
                6. Find/Select “Wicked EX2700” on your device.